Complaints Procedure

Every year Honorato Legal Ltd assists many clients; sadly, sometimes expectations are not met and could lead to clients feeling unsatisfied. Unfortunately, these things can happen, however learning from previous experience is something we take very seriously at Honorato Legal Ltd.


We do welcome our clients’ feedback as it will allow us to improve the services we provide. All feedback will be treated in a serious, confidential and timely manner.


What can we do?


It is important to let us know if your expectations have not been met, as we would like to the opportunity to put things right. If you wish to raise a matter with us, please get in touch on 0161 533 0610 / 0333 050 9185. Our client relationship manager might be able to amend the situation straight away, but, if not, we will encourage you to move to a more formal process.


Raising a formal complaint


If you would like to submit a formal complaint, you can do this by putting your complaint in writing to:


Client Care Department
Honorato Legal Ltd
Suite 2
First Floor
Altrincham
Cheshire
WA14 1PJ


Or email to clientcare@honoratolegal.co.uk 


An acknowledgement of your enquiry will be sent within 5 working days of being received. The client care team will aim to resolve the matter in full within 4-6 weeks.


Please be aware that due to the complexities of some cases, resolution time may take longer than 6 weeks.
If you were unsatisfied with our client care response, you can ask for your complaint to be looked at by an independent adjudicator.

We are here to help

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Honorato Legal Ltd Registered in England & Wales Company Registration number: 11408810

Registered Office: 16 Kingsway, Altrincham, Greater Manchester, WA14 1PJ

Data Protection register Registration number: ZA771165

© 2020 Honorato Legal Limited